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Blackfriar Consulting inc

Blackfriar Consulting inc

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Blackfriar Consulting

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Wait, internal customer service has to be good too?

October 27, 2014 Ryan Ogilvie

Your business has wants and needs. How you, as a service provider, satisfy their appetites will indicate how successful you…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, Customer Satisfaction, Customer Service, ITSM, Service Management

Is Your IT a Wallflower?

October 23, 2014 Ryan Ogilvie

I recently was speaking with an IT leader who was saying that she was having challenges getting together with her…

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Posted in: Service Delivery Filed under: BRM, Business Relationship Management, service delivery, Service Management

Problem Management – The value in not knowing

October 16, 2014 Ryan Ogilvie

Having worked as a problem management analyst I always understood that there was a point where you may dig for…

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Posted in: Problem Management Filed under: Incident Management, ITIL, ITSM, Problem Management, service delivery, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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