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Category: Service Delivery

Service Level Management – From Best Effort to SLA’s

June 25, 2013 Ryan Ogilvie

Depending on your organization there will be some agreements, formal or otherwise, regarding the availability of service for your customers.…

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Posted in: Service Delivery Filed under: ITIL, OLA, Service Level Management, SLA, SLM, SLO

Keep the Customers Coming Back – Service Delivery

April 24, 2013 Ryan Ogilvie

Whether you like to call them users, clients, or customers the fact of the matter is that you are providing…

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Posted in: Service Delivery Filed under: CSI, ITSM, service delivery

Your IT Service Delivery Manager Wears Many Hats

March 26, 2013 Ryan Ogilvie 2 Comments

   We all know that there are many wheels in motion to ensure that a customer has a great, consistent…

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Posted in: Service Delivery Filed under: ITSM, service delivery

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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