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Category: Service Delivery

How Does IT Impact Effective Service Delivery?

July 28, 2014 Ryan Ogilvie

  There are a variety of opinions and frankly literature on why we (IT) seem to hit the wall when…

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Posted in: Service Delivery Filed under: BRM, ITIL, ITSM, Service Management

IT Providing Service – The Earth is Round

June 24, 2014 Ryan Ogilvie

There was a point in human existence where we believed that the Earth was flat. There was nothing wrong with…

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Posted in: Service Delivery Filed under: ITSM, service delivery, Service Management

DevOps – Breaking Down the Wall of Confusion

March 31, 2014 Ryan Ogilvie 1 Comment

Why does it seem that the volume of requirements from the business is increasing and our ability to deliver is…

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Posted in: Continual Service Improvement, DevOps, Service Delivery Filed under: ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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