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Category: Service Delivery

The Service Delivery Playbook

February 2, 2015 Ryan Ogilvie

While I was an impartial viewer for the Super Bowl, frankly an excuse to yell at the television and devour…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, ITSM, service delivery, Service Management

Sieving out the Issues to Make Lasting Improvements

January 12, 2015 Ryan Ogilvie

I seem to find answers to questions in the strangest ways. The other night I was playing with Lego with…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

Wait, internal customer service has to be good too?

October 27, 2014 Ryan Ogilvie

Your business has wants and needs. How you, as a service provider, satisfy their appetites will indicate how successful you…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, Customer Satisfaction, Customer Service, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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