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Category: ITSM

What percentage of ‘suckage’ does your #ITSM processes have?

July 7, 2014 Ryan Ogilvie

I was speaking with a colleague the other day and she was expressing her frustration over some issues she had…

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Posted in: ITSM Filed under: Change Management, Incident Management, ITIL, ITSM, Service Management

Do you exist in IT Socialism?

June 17, 2014 Ryan Ogilvie

There was a time when businesses solely depended on IT to be its trusted partner and advisor to ensure that…

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Posted in: ITSM Filed under: ITSM, Service Management, SIAM

Performing ITSM Self Assessments – Don’t Wait too Long

June 9, 2014 Ryan Ogilvie

When was the last time you tested out the way you deliver services to your business? Think about that for…

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Posted in: ITSM Filed under: Business Continuity, Disaster Recovery, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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