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Category: ITSM

How Role-Play and Simulations Help Learning

May 20, 2015 Ryan Ogilvie

At a recent lunch event I was speaking with some of the other attendees about this and that when my…

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Posted in: ITSM Filed under: ITSM, Service Management, Training

The Importance of People

May 6, 2015 Ryan Ogilvie

At a recent IT breakfast event I was sitting with an IT director who was complaining about his current ability…

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Posted in: ITSM Filed under: ITIL, ITSM, People, Service Management

Building out your Service Management Capability

March 12, 2015 Ryan Ogilvie

Call them whatever you like; best practices, guidelines or frameworks, there are a plethora of really good tools which can be…

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Posted in: ITSM Filed under: Business Objectives, ITSM, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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