Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • About Us
  • Blog
  • Services
    • Training
      • Integrated ITSM Essentials
      • Problem Management – Root Cause Analysis
      • The integratedITSM System
      • Service Catalog Specialist
      • Value Stream Mapping
      • Agile Scrum Essentials
    • Workshops
    • Consulting
    • Coaching
  • Contact Us

Category: ITSM

Demand Management – Like Walking a Tightrope

November 18, 2013 Ryan Ogilvie

  When I was a kid I could hardly wait for the Christmas catalog loaded with all the newest toys…

Continue Reading →

Posted in: ITSM Filed under: Demand, ITIL, ITSM

The Island of Service Management

June 12, 2013 Ryan Ogilvie

Service Management Island is not a prequel to “Pirates of the Caribbean”, it can be more of a reference to…

Continue Reading →

Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, service delivery

Dad, what do you do? – The Service Management Café

May 21, 2013 Ryan Ogilvie

  When I was a kid I was easily able to articulate what my father did for a living. He…

Continue Reading →

Posted in: ITSM Filed under: BRM, ITIL, ITSM, service delivery

Post navigation

Page 12 of 13
← Previous 1 … 11 12 13 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy