Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • About Us
  • Blog
  • Services
    • Training
      • Integrated ITSM Essentials
      • Problem Management – Root Cause Analysis
      • The integratedITSM System
      • Service Catalog Specialist
      • Value Stream Mapping
      • Agile Scrum Essentials
    • Workshops
    • Consulting
    • Coaching
  • Contact Us

Category: ITIL4

Four Dimensions of Service Management – Value Stream and Processes

May 25, 2021 Ryan Ogilvie

The four dimensions of service management conjures up visions of some fantastic journey to another reality. What we are really…

Continue Reading →

Posted in: ITIL4 Filed under: ITIL, ITIL4, ITSM, Service Management, Value

Continual Improvement with ITIL4

May 17, 2021 Ryan Ogilvie

We are always looking to improve. That’s a big statement, and when we think about the scope of continual improvement…

Continue Reading →

Posted in: ITIL4 Filed under: continual service improvement, CSI, ITIL, ITIL4

Post navigation

Page 2 of 2
← Previous 1 2

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy