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Category: Continual Service Improvement

Do You Have The Right People In Your CSI Raft?

August 19, 2013 Ryan Ogilvie

Much like a raft you need to make sure that you have all the right people on board to ensure…

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Posted in: Continual Service Improvement Filed under: 4P, continual service improvement, CSI, ITSM

Service Management CSI Journey

June 18, 2013 Ryan Ogilvie

  I recently began to reflect on my Continual Service Improvement (CSI) contribution to my organization as I moved into…

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Posted in: Continual Service Improvement Filed under: BRM, continual service improvement, CSI, ITSM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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