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Category: Business Relationship Management

Is the Customer Always Right?

July 14, 2014 Ryan Ogilvie 2 Comments

  Over the weekend I was in a line at a chain restaurant where a customer had pushed his way…

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Posted in: Business Relationship Management Filed under: continual service improvement, CSI, Customer Satisfaction, Customer Service, feedback

Translating IT and Business Speak

July 2, 2014 Ryan Ogilvie 2 Comments

Some years ago I took a break from the workforce to travel about in Europe, a sort of sabbatical. Once…

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Posted in: Business Relationship Management Filed under: BRM, continual service improvement, CSI, ITSM, Service Management

IT and Business Outcomes – The Pangaea Effect

June 2, 2014 Ryan Ogilvie

For those of who may not be aware Pangaea was a super continent comprised of all that we have come…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, providing service, service delivery

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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