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Author: Ryan Ogilvie

Do you exist in IT Socialism?

June 17, 2014 Ryan Ogilvie

There was a time when businesses solely depended on IT to be its trusted partner and advisor to ensure that…

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Posted in: ITSM Filed under: ITSM, Service Management, SIAM

Performing ITSM Self Assessments – Don’t Wait too Long

June 9, 2014 Ryan Ogilvie

When was the last time you tested out the way you deliver services to your business? Think about that for…

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Posted in: ITSM Filed under: Business Continuity, Disaster Recovery, ITSM, Service Management

IT and Business Outcomes – The Pangaea Effect

June 2, 2014 Ryan Ogilvie

For those of who may not be aware Pangaea was a super continent comprised of all that we have come…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, providing service, service delivery

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