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Author: Ryan Ogilvie

Is Your Shadow IT Really Shady?

December 4, 2014 Ryan Ogilvie

The mention of “shadow IT’ will strike a chord differently with different people based on previous (or current) experiences. The…

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Posted in: ITSM Filed under: IT, ITIL, ITSM, service delivery, Shadow IT

Change Management Windows – The Star Trek Way

December 1, 2014 Ryan Ogilvie 2 Comments

I was recently asked a question about the size a change window should be. “we don’t want to ask for…

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Posted in: Change Management Filed under: BRM, Change Management, ITIL, ITSM, Service Management

Blackouts, Brownouts and Other Change Windows

November 20, 2014 Ryan Ogilvie

It’s that time of year where we are looking forward to the change management holiday downtime, or are we? Depending…

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Posted in: Change Management Filed under: Change Management, continual service improvement, ITIL, Service Management

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