Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • Consultancy
    • Workshops
    • Consulting
    • Coaching
  • Training
    • Integrated ITSM Essentials
    • Problem Management – Root Cause Analysis
    • The integratedITSM System
    • Service Catalog Specialist
    • Value Stream Mapping
    • Agile Scrum Essentials
  • Content
  • Contact
  • Who we are

Author: Ryan Ogilvie

Be a Better Strategic Partner

February 17, 2015 Ryan Ogilvie

This week at the Pink Service management conference I have heard a similar sentiment around being a strategic partner with…

Continue Reading →

Posted in: BRM Filed under: BRM, Business Relationship Management, ITSM, Service Management

COBIT 5 – Worth a look

February 12, 2015 Ryan Ogilvie

Recently I have been thinking more about business value. Through some reading I find that I keep coming across COBIT,…

Continue Reading →

Posted in: ITSM Filed under: CoBIT, governance, ITSM, Service Management

The Service Delivery Playbook

February 2, 2015 Ryan Ogilvie

While I was an impartial viewer for the Super Bowl, frankly an excuse to yell at the television and devour…

Continue Reading →

Posted in: Service Delivery Filed under: continual service improvement, CSI, ITSM, service delivery, Service Management

Post navigation

Page 16 of 47
← Previous 1 … 15 16 17 … 47 Next →

Follow Blackfriar at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy