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Tag: Training

BRMP Training – Business Provider Maturity Model

August 4, 2015 Ryan Ogilvie

For some time now I have been looking at taking the BRMP (Business Relationship Management Professional) course. For me scheduling…

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Posted in: BRM Filed under: BRM, BRMP, Business Relationship Management, Training

How Role-Play and Simulations Help Learning

May 20, 2015 Ryan Ogilvie

At a recent lunch event I was speaking with some of the other attendees about this and that when my…

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Posted in: ITSM Filed under: ITSM, Service Management, Training

Incident Escalation – The Devil in the Details

March 16, 2015 Ryan Ogilvie

At a recent service management event I was speaking with a manager who was looking to “improve the way that…

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Posted in: Incident Management Filed under: Communication, Incident Management, ITIL, ITSM, Service Management, Training

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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