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Tag: service delivery

Problem Management – The value in not knowing

October 16, 2014 Ryan Ogilvie

Having worked as a problem management analyst I always understood that there was a point where you may dig for…

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Posted in: Problem Management Filed under: Incident Management, ITIL, ITSM, Problem Management, service delivery, Service Management

VIP Queues for Service Requests – What’s the Value?

October 13, 2014 Ryan Ogilvie

While those of us here in Canada are still feeling drowsy from the effects of the tryptophan from turkey I…

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Posted in: Service desk Filed under: ITSM, request fulfilment, service delivery, Service Desk, Service Management

Request Fulfillment and the Stop Button

October 6, 2014 Ryan Ogilvie

Depending on the way you manage the teams which support your services and the systems you have available to track…

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Posted in: Service desk Filed under: ITSM, request fulfilment, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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