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Tag: service delivery

Business Service Management – The Next Step

April 1, 2013 Ryan Ogilvie 1 Comment

  In our journey to improve Service Delivery, when do we focus our energy to a Business Service Management (BSM)…

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Posted in: Business Service Management Filed under: ITSM, providing service, service delivery

Your IT Service Delivery Manager Wears Many Hats

March 26, 2013 Ryan Ogilvie 2 Comments

   We all know that there are many wheels in motion to ensure that a customer has a great, consistent…

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Posted in: Service Delivery Filed under: ITSM, service delivery

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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