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Tag: request fulfilment

The Benefits of an Established IT Request Management Process

October 15, 2024 Ryan Ogilvie

One area that can help set you apart from your competitors is focus on request management. Establishing a well-defined and…

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Posted in: Request Fulfillment Filed under: request fulfilment

VIP Queues for Service Requests – What’s the Value?

October 13, 2014 Ryan Ogilvie

While those of us here in Canada are still feeling drowsy from the effects of the tryptophan from turkey I…

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Posted in: Service desk Filed under: ITSM, request fulfilment, service delivery, Service Desk, Service Management

Request Fulfillment and the Stop Button

October 6, 2014 Ryan Ogilvie

Depending on the way you manage the teams which support your services and the systems you have available to track…

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Posted in: Service desk Filed under: ITSM, request fulfilment, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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