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Tag: ITSM

Service Management Reporting – Beyond the TPS Coversheet

October 15, 2013 Ryan Ogilvie

I bumped into a colleague over lunch and asked how things were going and he said with a degree of…

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Posted in: Metrics Filed under: Incident Management, ITSM, Metrics, Reporting

Reporting Accuracy – Greater Than or Less Than

September 23, 2013 Ryan Ogilvie

Nothing is more frustrating than publishing your metrics only to find that there are some inconsistencies in the values you…

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Posted in: Metrics Filed under: ITSM, Metrics, Reporting

Baking Up IT Services – Swedish Chef Style

September 16, 2013 Ryan Ogilvie

The ability to support your customer’s business outcomes will inevitably come back to a discussion on the services they consume…

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Posted in: Service Delivery Filed under: ITSM, providing service, service delivery

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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