Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • Consultancy
    • Workshops
    • Consulting
    • Coaching
  • Training
    • Integrated ITSM Essentials
    • Problem Management – Root Cause Analysis
    • The integratedITSM System
    • Service Catalog Specialist
    • Value Stream Mapping
    • Agile Scrum Essentials
  • Content
  • Contact
  • Who we are

Tag: ITIL

CMDB – Should I or Shouldn’t I?

December 9, 2015 Ryan Ogilvie 1 Comment

Even as I post this, I am wondering what will emerge from Pandora’s box… A comment that I received in…

Continue Reading →

Posted in: Configuration Management Filed under: CMDB, CMS, continual service improvement, ITIL, ITSM, Service Management

Blame Free Post Mortems

December 7, 2015 Ryan Ogilvie

In Latin, mortem means “death,” and post means “after,” in other words something that happens after death. This morose definition…

Continue Reading →

Posted in: Incident Management Filed under: Incident Management, ITIL, ITSM, post mortem, Problem Management, Service Management

Problem Management is not the Incident Graveyard

November 12, 2015 Ryan Ogilvie 1 Comment

For those that are unaware, the purpose of problem management is the reduction of incidents in amount and severity that impact a…

Continue Reading →

Posted in: Incident Management Filed under: continual service improvement, Incident Management, ITIL, ITSM, Problem Management, Service Management

Post navigation

Page 16 of 33
← Previous 1 … 15 16 17 … 33 Next →

Categories

A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Blackfriar at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy