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Tag: CSI

The Island of Service Management

June 12, 2013 Ryan Ogilvie

Service Management Island is not a prequel to “Pirates of the Caribbean”, it can be more of a reference to…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, service delivery

The Forecast Calls for Clouds – Talk to the Business

May 27, 2013 Ryan Ogilvie

  We have reached a point in time where your business is expecting to be more empowered at work, much…

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Posted in: Business Relationship Management Filed under: cloud, continual service improvement, CSI, service delivery

The Rate of Return on a Sandwich

May 13, 2013 Ryan Ogilvie 2 Comments

I was recently reading an article that was talking about ways to cut costs that were so incremental that no…

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Posted in: Business Relationship Management Filed under: BRM, CSI, ITSM, service delivery

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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