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Blackfriar Consulting inc

Service Management Simplified
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Service Management Simplified

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The Benefits of an Established IT Request Management Process

October 15, 2024 Ryan Ogilvie

One area that can help set you apart from your competitors is focus on request management. Establishing a well-defined and…

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Posted in: Request Fulfillment Filed under: request fulfilment

The Benefits of Focusing on IT Problem Management

October 3, 2024 Ryan Ogilvie

Whether you are a practitioner or a leader, one of your primary responsibilities is to ensure the smooth operation of…

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Posted in: Problem Management Filed under: continual service improvement, Improvement, Incident Management, ITSM, Problem Management

Does ITIL Training Still Hold Value?

May 17, 2023 Ryan Ogilvie 1 Comment

The IT industry is evolving at an unprecedented pace, and professionals in the field are continuously adapting to new technologies,…

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Posted in: ITIL Filed under: ITIL, ITSM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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