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Blackfriar Consulting inc

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Getting to Know Your Business – 8 Speed Dating Questions to Leverage

August 11, 2014 Ryan Ogilvie

  I was recently speaking with a colleague who mentioned that he wanted to get a better familiarization with his…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, ITSM, providing service

Practice Shouldn’t Always Make Perfect – Using Standard Changes for Break/Fix

August 5, 2014 Ryan Ogilvie

When I was younger my parents, teachers, etc. had explained to me that for the most part if you want…

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Posted in: Change Management Filed under: Change Management, Incident Management, ITIL, ITSM, Service Management

How Does IT Impact Effective Service Delivery?

July 28, 2014 Ryan Ogilvie

  There are a variety of opinions and frankly literature on why we (IT) seem to hit the wall when…

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Posted in: Service Delivery Filed under: BRM, ITIL, ITSM, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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