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Blackfriar Consulting inc

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Service Management Simplified
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Service Management Simplified

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Showing Service Management Value: Problem Management

January 26, 2015 Ryan Ogilvie

One of the prime functions for problem management is to ensure we reduce the number of incidents which re-occur. This…

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Posted in: Problem Management Filed under: Incident Management, ITIL, ITSM, Problem Management, Service Management

Showing Service Management Value

January 19, 2015 Ryan Ogilvie

In tougher economic times many organizations will start to assess the value of the pieces which allow them to operate.…

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Posted in: ITSM Filed under: business value, continual service improvement, Service Management, Value

Access Management and Auditors – Don’t Fear the Reaper

January 15, 2015 Ryan Ogilvie

With the start of a new year many people are focusing on what lies ahead for 2015. In cases such…

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Posted in: Access Management Filed under: Access Management, audit, compliance, governance, ITIL, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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