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Service Management Simplified
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Service Management Simplified

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Implementing Problem Management

September 21, 2015 Ryan Ogilvie 1 Comment

So you have decided to implement Problem Management…. The key question that your leadership is going to ask is “How…

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Posted in: Problem Management Filed under: continual service improvement, CSI, ITSM, Problem Management, Service Management

BRMP Training – Avoiding Test Anxiety

August 31, 2015 Ryan Ogilvie

I have completed all the modules for the Business Relationship Management Professional course through ITSM Zone and I am now…

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Posted in: BRM Filed under: BRM, BRMP, Business Relationship Management, Training

BRMP Training – Service Management – Living in BRM

August 20, 2015 Ryan Ogilvie

In the sixth module of the BRMP training from ITSM Zone I was introduced to Provider Domain Knowledge. One of…

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Posted in: BRM Filed under: BRM, BRMP, Business Relationship Management, Training

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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