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Blackfriar Consulting inc

Service Management Simplified
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Blackfriar Consulting

Service Management Simplified

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CMDB – Should I or Shouldn’t I?

December 9, 2015 Ryan Ogilvie 1 Comment

Even as I post this, I am wondering what will emerge from Pandora’s box… A comment that I received in…

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Posted in: Configuration Management Filed under: CMDB, CMS, continual service improvement, ITIL, ITSM, Service Management

Blame Free Post Mortems

December 7, 2015 Ryan Ogilvie

In Latin, mortem means “death,” and post means “after,” in other words something that happens after death. This morose definition…

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Posted in: Incident Management Filed under: Incident Management, ITIL, ITSM, post mortem, Problem Management, Service Management

Problem Management is not the Incident Graveyard

November 12, 2015 Ryan Ogilvie 1 Comment

For those that are unaware, the purpose of problem management is the reduction of incidents in amount and severity that impact a…

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Posted in: Incident Management Filed under: continual service improvement, Incident Management, ITIL, ITSM, Problem Management, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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