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Service Management Simplified
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Service Management Simplified

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Another Example of why Being Reasonable Rules

January 10, 2017 Ryan Ogilvie

A few months back as I was poking around on social media I saw that a colleague of mine received…

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Posted in: Customer service Filed under: continual service improvement, Customer Service, ITIL, ITSM, service delivery, Service Management Collaboration, Working Relationships

How to Work on the Right Problems

May 16, 2016 Ryan Ogilvie

In some cases the problems with problems are that we isolate the process from the rest of the world. This…

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Posted in: Problem Management Filed under: ITIL, ITSM, Problem Management, Service Management

The Importance of Job Shadowing

April 6, 2016 Ryan Ogilvie

 When a colleague from SAIT (my college alumni) had asked if I was interested in participating in a job shadowing…

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Posted in: Mentoring Filed under: Collaboration, IT, ITSM, job shadowing, mentoring

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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