Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • About Us
  • Blog
  • Services
    • Training
      • Integrated ITSM Essentials
      • Problem Management – Root Cause Analysis
      • The integratedITSM System
      • Service Catalog Specialist
      • Value Stream Mapping
      • Agile Scrum Essentials
    • Workshops
    • Consulting
    • Coaching
  • Contact Us

Category: Service Delivery

Service….as a Service

March 21, 2019 Ryan Ogilvie

There are loads of the ‘as a service’ acronyms, but what about simply having ‘service as a service’. Working in…

Continue Reading →

Posted in: Service Delivery Filed under: BRM, ITSM, service delivery

Is There Such Thing as a Bad Customer?

May 13, 2015 Ryan Ogilvie

Most everyone is familiar with the phrase “the customer is always right” however we are all pretty aware that this…

Continue Reading →

Posted in: Service Delivery Filed under: Customer Satisfaction, Customer Service, ITSM, service delivery, Service Desk

The Yin and Yang of Incident and Change and its Impact on Service

April 6, 2015 Ryan Ogilvie

In an attempt to schedule an afternoon social I ran across the quandary of finding a time that was suitable…

Continue Reading →

Posted in: Service Delivery Filed under: Change Management, Incident Management, ITSM, Service Management

Post navigation

Page 2 of 7
← Previous 1 2 3 … 7 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy