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Category: Request Fulfillment

The Benefits of an Established IT Request Management Process

October 15, 2024 Ryan Ogilvie

One area that can help set you apart from your competitors is focus on request management. Establishing a well-defined and…

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Posted in: Request Fulfillment Filed under: request fulfilment

Request Fulfilment – How Good Are You?

September 9, 2013 Ryan Ogilvie

Since one of the key goals of Service Management is to ensure the customer has exceptional customer service, we need…

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Posted in: Request Fulfillment Filed under: Customer Satisfaction, ITIL, ITSM, Quality, service delivery, Service Desk

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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