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Category: Metrics

Reporting and the 5 Whys

September 11, 2014 Ryan Ogilvie

At a recent event I was speaking with someone who said that they were doing all kinds of reporting but…

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Posted in: Metrics Filed under: 5y's, Problem Management, Reporting, root cause analysis

Service Management Reporting is all about Perspective

May 27, 2014 Ryan Ogilvie

Reporting, much like anything else, has its own sense of perspective, both from an IT and business points of view. The challenge for…

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Posted in: Metrics Filed under: ITIL, ITSM, Metrics, Reporting

Reporting and the Service Management Plateau

February 25, 2014 Ryan Ogilvie

The problem with reporting is that quite often we think of it AFTER we are providing a service. We may…

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Posted in: Metrics Filed under: CSI, ITIL, ITSM, Metrics, Reporting

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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