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Category: Change Management

Change Management Windows – The Star Trek Way

December 1, 2014 Ryan Ogilvie 2 Comments

I was recently asked a question about the size a change window should be. “we don’t want to ask for…

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Posted in: Change Management Filed under: BRM, Change Management, ITIL, ITSM, Service Management

Blackouts, Brownouts and Other Change Windows

November 20, 2014 Ryan Ogilvie

It’s that time of year where we are looking forward to the change management holiday downtime, or are we? Depending…

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Posted in: Change Management Filed under: Change Management, continual service improvement, ITIL, Service Management

Practice Shouldn’t Always Make Perfect – Using Standard Changes for Break/Fix

August 5, 2014 Ryan Ogilvie

When I was younger my parents, teachers, etc. had explained to me that for the most part if you want…

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Posted in: Change Management Filed under: Change Management, Incident Management, ITIL, ITSM, Service Management

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