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Author: Ryan Ogilvie

The Rate of Return on a Sandwich

May 13, 2013 Ryan Ogilvie 2 Comments

I was recently reading an article that was talking about ways to cut costs that were so incremental that no…

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Posted in: Business Relationship Management Filed under: BRM, CSI, ITSM, service delivery

Service Management Frameworks – We do this process on Tuesdays and Thursdays

May 1, 2013 Ryan Ogilvie

There are a plethora of really good frameworks or best practices which can be leveraged for service management and you…

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Posted in: ITSM

Keep the Customers Coming Back – Service Delivery

April 24, 2013 Ryan Ogilvie

Whether you like to call them users, clients, or customers the fact of the matter is that you are providing…

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Posted in: Service Delivery Filed under: CSI, ITSM, service delivery

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