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Author: Ryan Ogilvie

Demand Management – Like Walking a Tightrope

November 18, 2013 Ryan Ogilvie

  When I was a kid I could hardly wait for the Christmas catalog loaded with all the newest toys…

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Posted in: ITSM Filed under: Demand, ITIL, ITSM

DevOps – The Beginners Run Down

November 15, 2013 Ryan Ogilvie

“What’s the deal with DevOps?” you might ask yourself. “I finally got my IT team on the same page when…

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Posted in: DevOps Filed under: Service Management

Service Management Reporting – Beyond the TPS Coversheet

October 15, 2013 Ryan Ogilvie

I bumped into a colleague over lunch and asked how things were going and he said with a degree of…

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Posted in: Metrics Filed under: Incident Management, ITSM, Metrics, Reporting

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