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Tag: UX

When User Experience and Training Collide

September 29, 2014 Ryan Ogilvie

  Over the weekend I was in a store looking for an item which was not in stock. I asked…

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Posted in: ITSM Filed under: Customer Satisfaction, Customer Service, service delivery, Training, UX

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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