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Tag: Service Management

HR is from Jupiter, IT is from Saturn…or are they?

August 27, 2014 Ryan Ogilvie

I was recently having coffee with a colleague who works in Human Resources and they were relating a challenge that…

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Posted in: Service Delivery Filed under: continual service improvement, Enterprise Service Management, HR, ITSM, service delivery, Service Management, Shared Service

Knowledge Management – Not a Junk Drawer of Information

August 19, 2014 Ryan Ogilvie

Imagine that you are at home and you receive an error message on your computer, laptop, tablet or whatever. You…

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Posted in: Knowledge Management Filed under: ITSM, Knowledge Management, Service Management

Practice Shouldn’t Always Make Perfect – Using Standard Changes for Break/Fix

August 5, 2014 Ryan Ogilvie

When I was younger my parents, teachers, etc. had explained to me that for the most part if you want…

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Posted in: Change Management Filed under: Change Management, Incident Management, ITIL, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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