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Tag: service delivery

HR is from Jupiter, IT is from Saturn…or are they?

August 27, 2014 Ryan Ogilvie

I was recently having coffee with a colleague who works in Human Resources and they were relating a challenge that…

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Posted in: Service Delivery Filed under: continual service improvement, Enterprise Service Management, HR, ITSM, service delivery, Service Management, Shared Service

IT Providing Service – The Earth is Round

June 24, 2014 Ryan Ogilvie

There was a point in human existence where we believed that the Earth was flat. There was nothing wrong with…

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Posted in: Service Delivery Filed under: ITSM, service delivery, Service Management

IT and Business Outcomes – The Pangaea Effect

June 2, 2014 Ryan Ogilvie

For those of who may not be aware Pangaea was a super continent comprised of all that we have come…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, providing service, service delivery

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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