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Tag: ITSM

Change Management – Common Challenges

March 14, 2013 Ryan Ogilvie

I have had the good fortune to work in some environments where the Change Management process has been pretty solid,…

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Posted in: Change Management Filed under: Change Management, ITIL, ITSM

Reporting on Service Management Metrics – “You can’t handle the truth!”

March 12, 2013 Ryan Ogilvie

Recently a colleague of mine was (who shall remain anonymous) called me up and wanted to ‘pick my brain’ on…

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Posted in: Service Management Reporting Filed under: ITIL, ITSM, Metrics, Reporting

Knowledge Management – Knowledge is Power

March 7, 2013 Ryan Ogilvie

Knowledge is power as the old saying goes. Let’s consider for a moment that we are in a position where…

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Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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