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Tag: FCR

First Call Resolution Basics

October 9, 2014 Ryan Ogilvie

  After the last post, Request Fulfilment and the Stop Button, I received some feedback and more importantly questions around…

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Posted in: Service desk Filed under: FCR, First call resolution, FLR, ITIL, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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