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Tag: Customer Satisfaction

Request Fulfilment – How Good Are You?

September 9, 2013 Ryan Ogilvie

Since one of the key goals of Service Management is to ensure the customer has exceptional customer service, we need…

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Posted in: Request Fulfillment Filed under: Customer Satisfaction, ITIL, ITSM, Quality, service delivery, Service Desk

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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