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Tag: CSI

Keep the Customers Coming Back – Service Delivery

April 24, 2013 Ryan Ogilvie

Whether you like to call them users, clients, or customers the fact of the matter is that you are providing…

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Posted in: Service Delivery Filed under: CSI, ITSM, service delivery

Reporting – It’s all about the Numbers

April 11, 2013 Ryan Ogilvie

So why are we doing this? There will always be an aspect of reporting that will show interested parties what…

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Posted in: Metrics Filed under: CSI, Improvement, ITSM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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