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Category: Metrics

Service Management Reporting – Beyond the TPS Coversheet

October 15, 2013 Ryan Ogilvie

I bumped into a colleague over lunch and asked how things were going and he said with a degree of…

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Posted in: Metrics Filed under: Incident Management, ITSM, Metrics, Reporting

Reporting Accuracy – Greater Than or Less Than

September 23, 2013 Ryan Ogilvie

Nothing is more frustrating than publishing your metrics only to find that there are some inconsistencies in the values you…

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Posted in: Metrics Filed under: ITSM, Metrics, Reporting

Reporting – It’s all about the Numbers

April 11, 2013 Ryan Ogilvie

So why are we doing this? There will always be an aspect of reporting that will show interested parties what…

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Posted in: Metrics Filed under: CSI, Improvement, ITSM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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