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Category: Knowledge Management

ITSM New Year’s resolution – Knowledge Management

January 6, 2014 Ryan Ogilvie

It is that time of year once again. I started to think what part of continual service improvement I wanted…

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Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management, Service Management

Knowledge Management – Horseshoes and Hand Grenades

September 3, 2013 Ryan Ogilvie 1 Comment

As the old saying goes “Close only counts in Horseshoes and Hand Grenades”, so too is the need for accuracy…

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Posted in: Knowledge Management Filed under: ITSM, Knowledge Management

Knowledge Management – Knowledge is Power

March 7, 2013 Ryan Ogilvie

Knowledge is power as the old saying goes. Let’s consider for a moment that we are in a position where…

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Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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