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Author: Ryan Ogilvie

The Incident Management Paradox

April 15, 2015 Ryan Ogilvie

A connection of mine on Twitter was looking to hire an incident manager within their organization and was wanted to…

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Posted in: Incident Management Filed under: Business Objectives, Incident Management, ITSM, service delivery, Service Management

Mixing up Great Service Delivery through Problem Management

April 13, 2015 Ryan Ogilvie

After listening to the Hacking Business Technologypodcast I was thinking a bit more about Problem Management. Typically the discussion sounds…

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Posted in: Problem Management Filed under: Incident Management, ITSM, Problem Management

The Yin and Yang of Incident and Change and its Impact on Service

April 6, 2015 Ryan Ogilvie

In an attempt to schedule an afternoon social I ran across the quandary of finding a time that was suitable…

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Posted in: Service Delivery Filed under: Change Management, Incident Management, ITSM, Service Management

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