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Blackfriar Consulting inc

Blackfriar Consulting inc

Service Management Simplified
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Blackfriar Consulting

Service Management Simplified

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Now we have to worry about Shadow AI?

January 29, 2025 Ryan Ogilvie

There’s no doubt that AI is reshaping how our business looks at its functions promising efficiency, automation, and data-driven decision-making.…

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Posted in: Artificial Intelligence, Uncategorized

The Benefits of an Established IT Request Management Process

October 15, 2024 Ryan Ogilvie

One area that can help set you apart from your competitors is focus on request management. Establishing a well-defined and…

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Posted in: Request Fulfillment Filed under: request fulfilment

The Benefits of Focusing on IT Problem Management

October 3, 2024 Ryan Ogilvie

Whether you are a practitioner or a leader, one of your primary responsibilities is to ensure the smooth operation of…

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Posted in: Problem Management Filed under: continual service improvement, Improvement, Incident Management, ITSM, Problem Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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