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Blackfriar Consulting

Service Management Simplified

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Navigating Categories in a Sea of Others

December 16, 2015 Ryan Ogilvie

Recently I was at a practitioner session where we began to talk about the categorization of work. Inevitably the conversation…

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Posted in: Continual Service Improvement Filed under: continual service improvement, ITIL, ITSM, Service Management

CMDB – Should I or Shouldn’t I?

December 9, 2015 Ryan Ogilvie 1 Comment

Even as I post this, I am wondering what will emerge from Pandora’s box… A comment that I received in…

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Posted in: Configuration Management Filed under: CMDB, CMS, continual service improvement, ITIL, ITSM, Service Management

Blame Free Post Mortems

December 7, 2015 Ryan Ogilvie

In Latin, mortem means “death,” and post means “after,” in other words something that happens after death. This morose definition…

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Posted in: Incident Management Filed under: Incident Management, ITIL, ITSM, post mortem, Problem Management, Service Management

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Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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