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Author: Ryan Ogilvie

Add a Dash of Marketing for Incident and Problem

September 25, 2014 Ryan Ogilvie

  At a recent event I was asked about the way the incident and problem management processes were managed. Should…

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Posted in: Problem Management Filed under: Incident Management, ITSM, marketing, Problem Management, Service Management

How do you relate to your Business?

September 22, 2014 Ryan Ogilvie

How do you, whether IT or another department, relate to your business? This is an important question to ask as…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, Business Relationship Management, Service Management

Reporting and the 5 Whys

September 11, 2014 Ryan Ogilvie

At a recent event I was speaking with someone who said that they were doing all kinds of reporting but…

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Posted in: Metrics Filed under: 5y's, Problem Management, Reporting, root cause analysis

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