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Blackfriar Consulting inc

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BRMP Training – Building a Relationship Strategy on a Page (RSOAP)

August 10, 2015 Ryan Ogilvie

After completing the first module of the BRMP training from ITSM Zone I wrote a blog post entitled BRMPTraining –…

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Posted in: BRM Filed under: BRM, BRMP, Business Relationship Management, Training

BRMP Training – Business Provider Maturity Model

August 4, 2015 Ryan Ogilvie

For some time now I have been looking at taking the BRMP (Business Relationship Management Professional) course. For me scheduling…

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Posted in: BRM Filed under: BRM, BRMP, Business Relationship Management, Training

Don’t Paint a Rusty Car

July 29, 2015 Ryan Ogilvie

A hammer is only as useful as the person wielding it. I have a friend, who by his own admission…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, ITSM, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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