Make change safer and faster in four weeks.

A fixed-scope, fixed-fee engagement that measures how change really flows through your organization, matches approval effort to risk, and puts practical controls in place before we leave.

Understand

Where is change slow, and where is it risky??

Analyse 6–12 months of change and related incident data
Review 30–50 change records end to end
Sit in on a CAB and read recent minutes
Interview requesters, implementers and approvers

You get: findings and a maturity score, backed by your own data

 

Design

How much control does each change need?

Two 3-hour workshops with your team
Agree a risk model and the approval path for each level
Pick the first standard change candidates
Put a value on each improvement

You get: an agreed future-state process and a ranked list of improvements.

 

Operationalize

How will we know it's working?

Define 5–8 KPIs and build the dashboard
Set up post-implementation review for failed changes
Build a 30/60/90-day roadmap with owners
Brief your leadership

You get: established metrics, a plan your team owns, and leadership on side.

Improve

What can change right now?

Configure the risk assessment and approval workflow with your tool admin
Publish the first standard changes
Run the next CAB on the new agenda

You get: at least four improvements live in your tool and your daily work.

Not just a report. Changes in place before we leave.

In Week 2 we agree which of these will deliver the most value for you, and we implement at least four.

A risk model people can apply

Six to eight plain-language questions that score each change, built into the change form.

Approval paths matched to risk

Low-risk changes approved by a peer or manager, high-risk changes to CAB, set up as workflow in your tool.

Your first standard changes

three to five routine changes pre-approved with templates, plus the criteria for adding more.

A CAB worth attending

A focused agenda, clear decision rights and a decision record, so CAB spends its time on real risk.

Emergency change criteria

A clear test for what counts as an emergency, a fast approval route, and a review afterwards.

Change to Incident linkage

A "caused by change" link and a short post-implementation review for every failed change.

A KPI dashboard and monthly review

Success rate, emergency rate, lead time and change-related incidents, reviewed monthly.

Short, usable deliverables. Nothing that sits on a shelf.

  • Current-state assessment and process health scorecard
  • Future-state incident process with a one-page RACI
  • Implemented improvements, with a change log
  • KPI definitions
  • 30/60/90-day roadmap and improvement backlog
  • Two-page executive summary and readout

One senior consultant, start to finish.

Every Accelerator is led by Ryan Ogilvie, Founder and Principal Consultant at Blackfriar Consulting. No hand-off to a junior team after the sale.

 

Trainer of the integratedITSM™ curriculum · ITIL 4 Managing Professional · COBIT 2019 · Hands-on with several applications including Freshservice, ServiceNow, BMC Helix and Halo

 

Built for IT teams that have the tool but not the process.

A strong fit if you have:

  • 300–5,000 employees and a service desk of 4–30 agents
  • A process that grew over time rather than being designed
  • An ITSM tool live for six months or more: Freshservice, ServiceNow, BMC Helix, Halo or similar
  • A recent reason to act: a bad outage, an audit, a new leader, or a tool that hasn't delivered

 

 Probably not the right fit if:

  • You don't yet have an ITSM tool or exportable ticket data
  • You need a tool selection or a full ITSM transformation

If that's you, we can discuss and point you to something that fits.

 

 

Not sure which process to start with?

Book a 30-minute conversation. We'll talk through what you're seeing and recommend where to start, or tell you honestly if an Accelerator isn't the right fit.